Alison Barbara A Burdett (1990)
Dates
Birth: April 1990 Chichester, West Sussex, UK
Father: Bryan Robert Burdett 1967-a2002
Mother: Julie Ann Walker [Bettridge] 1970-a1998
Marriage: Unknown
Husband: Unknown
Death: Unknown
Children
Unknown
Notes
There are two entries in the Register of Births for Alison Barbara A Burdett, mother's maiden name Walker, in April 1990 in Chichester (18 1198).
Entry in 192.com for Alison B A Burdett in the Electoral Roll 2016 living in Emsworth, Hampshire, PO10, other occupants Julie A Bettridge (mother?), and Tomas M Bettridge (half-brother?).
Entry in People Trace UK for Alison Burdett aged 27 - 9 Thistledowne Gardens, Emsworth PO10 8BF.
Entry in Indeed for Alison Burdett, Care Assistant, Emsworth, Hampshire, UK Updated: 24 April 2012
Care Assistant Willow Lodge - Southbourne July 2011 to April 2012
Working at Willow Lodge allowed me to acquire many valuable skills in a new line of work. Most service users(SU) at this residential home suffered from the mental illness dementia, so I benefited from one on one training initially which was followed on with group training to which I obtained certificates recognising new qualifications/abilities. Below are the main responsibilities I had to uphold on each shift:
• Furthered my ability to deal with difficult situations and skills to handle irate and severely confused adults
• Maintaining the personal hygiene of SUs by giving personal care every morning
• Toileting SUs throughout the day
• Assisting SUs with feeding, encouraging those able to feed themselves
• Transferring SUs that lack mobility using authorised equipment
• Completing daily records on each SU, competently and thoroughly
• Ensuring the safety of all SUs at all times.
• Working and completing Night Shift duty/duties
• Assisting all SUs to their rooms, changing for bed, assisting in to bed.
• Putting in place all safety measures throughout the night e.g. sensor mats and call bells
• Ironing and cleaning in between answering assistance buzzers
• Preparing food on request from the SUs throughout the night
• Training certificates obtained: Nutrition & Hydration, Moving and Handling and Safeguarding Adults at Risk. Governing body Platinum Training Solutions.
The Listening Company - Portsmouth February 2009 to April 2011
Portsmouth Service Professional
I worked at TLC for two years on a SKY campaign and gained many personal and professional skills from the company. Due to my length of service I was also given further responsibilities in my role for the company. The following includes what I learnt and the responsibilities I had:
• I developed both a polite and professional telephone manor
• I gained the ability to objection handle efficiently
• Hit regular targets in AHT (average handling time) Wrap (after call work) and referral rates
• Imputing data on to a number of different systems accurately
• Problem solving under pressure
Further responsibilities then included
• Listening to a percentage of calls taken by the department and establishing where there was room for improvement
• Filling out coaching forms for the team managers or myself to feedback to the agents
• Ensuring all calls listened to were logged in to an excel spreadsheet
• Confidently assign my daily tasks to an agent in the team in my absence
• Work alongside managers completing investigations for the client
• Professionally using my work e-mail address to confer with colleagues and managers regarding assigned tasks and daily progress
Southbourne Social Club, Southbourne October 2008 to February 2009
Bar Staff
I worked part time hours only at the club therefore most of my skills in the field were only improved rather than gaining others, examples of these are:
• Improved my skills behind the bar
• Taking payments
• Using the till and giving accurate change
• Providing excellent customer service
Desk Controller Southbourne Social Club, Southbourne - Havant October 2008 to December 2008
At Emsworth cars I was responsible for taking taxi bookings, responsibilities included: • Answering the phone in a polite manor
• Accurately logging addresses
• Airport bookings
• Controlling up to 7 cars at a time
• Negotiation skills were improved e.g. taxi times, lateness, minimal drivers etc
Bar Maid, Kitchen Assistant The Woolpack - Fishbourne July 2008 to July 2008
At the pub I had many different duties and acquired many new skills in the field as follows:
• Serving fod
• Taking orders accurately
• Taking payments
• Ensuring hygiene standards were met
• Providing excellent customer service
• Dealing with difficult customers affectively
Sales Assistant (Christmas Temp) Kaliko - Chichester November 2007 to January 2008
As part of the temporary staff team at Kaliko my duties included:
• Providing excellent customer service
• Efficiently dealt with customer complaints
• Ensured correct delivery of goods
• Assisted with product displays within store
• Maintain and ensure a clean working area
Work Experience Parkers Limited, Chichester Office Clerk
As part of my secondary education I attended a work experience placement at Parkers Ltd. My main responsibilities were to assist staff with day-to-day office tasks which included:
• Accurately inputting data on the company's database systems
• Generated invoices, letters and documents using Microsoft Word and Excel
• Maintained efficient filing system
• Proficiently used office equipment such as the photocopier, fax and franking machine
• Communicated effectively when answering internal and external phone calls
• Responsible for opening and distributing post
Aldingbourne Primary School Teaching Assistant
For my college work experience at Aldingbourne Primary School I supported tutors within the classroom by teaching basic computer skills, using the interactive white board to assist with mathematical games and implemented specific educational activities by using a variety of teaching tools. I encouraged the children to join in activities to develop their individual learning skills.
Education Southdowns College - Waterlooville 2006 to 2007
GCSE in English
Bourne Community College - Southbourne 2001 to 2006
Psychology
At Southdowns College I studied Law
Additional Information Skills & Qualities
• Computer literate
• Excellent written and verbal communication skills
• Working knowledge of Microsoft Word and Excel
• Provisional License
Relationship
Alison Barbara A Burdett was the daughter of Julie Ann Walker, wife of Bryan Robert Burdett, husband of Emma Lorraine Crayden, daughter of Collette V Freeman, wife of Kevin S G Booker, my fourth cousin once removed.
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